Coronavirus hit the world in January 2020, and one thing is clear. It has shifted the dynamics of the world completely. Entire organizations have been disrupted and some have even been forced to declare themselves as bankrupt. Massive layoffs have taken place. Employees have had to face pay-cuts. In fact, they also experienced a change in corporate culture. With lockdown orders in place and orders that prevented people from gathering in one place, organizations had no choice but to shift people at home and ask them to work from there.
Employees have had to adapt to a new work culture. Previously, they were made to feel part of the organization. They could also socialize with other employees. Now, while being at home, employees also had to deal with feelings of isolation. Human Resources also had to face changes and are continuing to do so. It seems as if the entire corporate world has been hit hard by the Pandemic and is now trying to find its place. In this article, we will look into how the corporate world has changed with the advent of the virus and what HR is doing.
The role of the HR
HR professionals are now concerned with employees’ well-being and they also have the burden of processing paperwork for the employees who are being laid-off. Moreover, they also have to fire employees because of the Pandemic and perhaps bring in fresh talent to replace them. For employees still on the job, HR managers are trying to make the workers more productive, motivated and connected. However, the job has come with challenges. Therefore, there are some steps that HR must take to stay ahead of the game.
Systemic Thinking: To survive, businesses have to become more adaptable. They have to be flexible and move with speed and agility. This is one of the things HR can heavily influence. It is in one of the best positions to see the overall process and offer a strong perspective on how things need to be done. It can ensure proper communication, coordination, and collaboration across units and business groups. HR can also reprioritize the business’s role to adapt to the changing customer demands and markets set forth by COVID-19. Since it has access to all the employees of various departments, it can ensure the process is carried out flawlessly.
Company culture: Since the company culture has been altered directly, HR has to ensure that employees still feel like they are part of the organization. To do this, HR is conducting a culture assessment to close the gap between the desired and current culture. Since HR is the best department to motivate people to adapt to change, it helps the organization adapt to the change.
Providing strong leaders: A strong leader is needed, particularly in trying times to help the organization navigate the Pandemic. HR plays a fundamental role in developing leaders and ensures that they will be successful by holding them to a higher standard. It is HR’s job to provide the leaders with the skills they need to control and manage the company from a distance by giving them proper training. It should also provide employees with clarity.
One of the biggest changes that the Pandemic brought with it is remote work. And that change is probably here to stay. However, the concept of remote working was not entirely new. Even before the Coronavirus hit, virtual work was being done. In the US, the number of people who were telecommuting in US increased 159 percent between 2005 and 2017, according to the data from Flexjobs. The data also indicated that 4.7 million in the US were telecommuting. This is a figure that has increased from 3.9 million in 2015.
Just a couple of weeks into the virus, the WHO declared the Coronavirus as a pandemic on March 11. Since then, almost 16 million US workers have transitioned to remote work. The number grew even more as states started to bring in lockdown orders.
Major companies such as Twitter and Square announced that their workers could remotely indefinitely, while Facebook and Google announced that the workers could work from home for the rest of the year. It seems that in the corporate world, the new policy is work from home…at least for those jobs that don’t require in-person presence.
The impact of work from home on workers
While it will be a new normal in the long run, it might not be that way in the short run. A study conducted by slack.com showed that first-time remote workers could feel lonely, isolated, and overwhelmed. They might also feel distracted and disconnected from the company as they have not had a chance to interact with anyone from the company.
For old time workers, it is mixed. Remote work has been shown to increase worker productivity, leading to isolation and stress as the line between work and home starts to blur. Managers also believe that the team would not work well as creativity is suppressed. For workers who have children, schools’ closure places an extra burden on them as they are expected to supervise their children while working from home.
However, there are pros to working from home as well. For starters, when the workers are working from home, they have the flexibility to work on their hours. Of course, while the employees are expected to be on time for virtual meetings, the fact is they can work on the hours they feel comfortable. Some people are just not morning people. As a result, they were never very comfortable ingoing to work so early. Now, with flexible timings, they can do so easily.
Some workers also enjoy working from home because they have the freedom to do as they please. At work, sometimes, managers supervise to the point of micromanaging their employees. It can leave employees feeling helpless and frustrated. At home, they are given the autonomy to do their work, which increases the level of motivation that employees have.
A plus for the company is also a decrease in the number of sick leaves. When employees work from home, they are less likely to take an off as it does not entail coming to the office and sitting with other people. They can work from the comfort of their beds without getting anyone else sick in the process. It is a significant win for both parties.
The future of work from home
Some experts claim that work from home is here to stay. This means in the future; we will see more people taking remote work positions. Activities that require the use of lab equipment or operating heavy machinery cannot, of course, be done remotely. Similarly, a job entailing driving a vehicle cannot be done remotely. Such activities require people to come in and work from the site. Otherwise, there can be no work done at all.
On the other hand, data processing or information-gathering can be done remotely. Employees need not come in. All they have to do is sit in front of their laptop, and the work can be done. However, once again, we have to be careful about the nature of the work. While it is true data can be analyzed remotely, data has to be collected sometimes in person, especially if one is carrying out a survey. Once again, there can be no generalizations.
In advanced economies particularly, there is great potential to do the work remotely. Jobs in business, insurance, and financial services account for a significant share of jobs. They also have a lower share in agricultural occupations, which allows for the transition to remote work.
Therefore, as the world moves forward, remote work can be expected. However, experts claim that it will be in hybrid form with some employees working from home, while others will come to the site, depending on the skills required. McKinsey carried out a survey of 800 corporate executives globally, and 38% of the respondents stated that they expected their employees to continue work from home after the Pandemic.
There are implications for working from home as well. It can increase the inequalities by providing flexibility and lower costs to the workers who can work remotely while increasing the jobs’ precariousness that cannot be done remotely. For women, it might lead to more domestic violence and place a greater burden on them as women are expected to play the role of the homemaker in addition to being an employee.
In the field of technology
Reuters.com conducted a study that indicated that the percentage of remote workers around the world would double in 2021 as productivity showed an increase, especially as decision-makers expected permanent remote workers to double to 34.4% in 2021. Previously, in the IT companies, the figure was only 16.4%.
How companies implemented work from home
For instance, Activision Blizzar, a video game company in California, moved 99 percent of the workforce at home. They already had a work from home policy. However, it was not evolved enough to support work from home on such a huge scale. According to the chief people officer, Claudine Naughton, the remote work policy did not take into account supporting employees who were dealing with kids or other dependents at home.
This meant they had to make even more adjustments to the work from home policy. HR was required to give its employees more flexibility, especially when it came to working hours. The company did so after much discussion. However, this was something they had never done before.
As the pandemic spread, HR also thought of new policies to cope with health-related issues. The company covered all tests, and the employees were given access to doctors if they became ill and needed medical help. It was not only for the employees but also for their family members’ health costs. The goal was for the employees to feel more comfortable while transitioning to work from home and to ensure that the productivity level was maintained.
The company also provided manager resources for the leaders, which they could use to help the teams, keep them more focused on the task at hand and encourage them to attend the daily meetings at a specific time. This company also placed contingency plans for people with specific skills who might be absent.
It was relatively easier for large tech companies to transition to remote working as they had policies that were already in place. They did not face much of a problem.
It seems that the Coronavirus has impacted the world. Things might never go back to the way they were. Therefore, it’s best that the employees feel comfortable working from their homes as this might just be the future.